Reservation Q & A
Why don’t you confirm where I will be staying until I receive my travel confirmation letter?
We work with multiple partner properties at each of the accommodation levels in order to provide our guests with the greatest amount of availability when it comes to booking their travel dates. Peak season weeks do fill up quickly, so we encourage you to book your dates as early as possible. In most cases, when you purchased your promotional vacation package, you paid for a specific accommodation type (standard, premium, and condo). From this website, you will be able to see information and pictures of many of our partner properties, so that you can get an idea of the types of properties available. Once you book your travel dates, you will receive a travel confirmation notice that will give you the specifics of where you will be staying, along with instructions for check-in and directions to your accommodations. Upgrades are often available for purchase by calling our Customer Service team.
How many days’ notice is necessary to book a reservation?
It is always best to book your reservation as early as possible…ideally 30-60 days in advance. It is also recommended that you book even earlier for peak travel weeks (vacations, spring break, and summer). In addition, a minimum of 14 days’ notice is required to avoid a priority booking fee on last-minute reservations.
Can I book a reservation with less than the required amount of days?
Yes. We do allow our guests to book reservations under the required 30 days, however a priority booking fee may apply. Please note all reservations are based upon availability.
Are there any dates I may not book?
No. There are no blackout dates; however, all reservations are based on availability. Peak travel weeks fill up quickly, so we encourage you to book as early as possible.
I purchased multiple destination locations. Can I book all of the vacation at one location?
No. This is an introductory vacation package sold for the purpose of introducing you to each of the resorts. However you may extend your stay, just ask customer service for pricing.
What time is check-in?
In most cases, you can check into the Welcome Center between 9 a.m. and 6 p.m. However, please double check with your Welcome Center to confirm their hours of operation. However, your actual accommodations are not usually available for check-in until 4 p.m. Specific information regarding your reservation is in your reservation confirmation letter.
If I need to cancel my reservation, or change my dates, are there any penalty fees?
You may cancel your reservation for all U.S. destinations, one time, at no cost when changes are made at least 14 days in advance. All non-U.S. locations need a minimum of 15 days to avoid penalties. You may incur a fee if additional cancellations or date changes are made.
What are the additional fees associated with the cruise portion of my promotional vacation package?
You are responsible for all port, upgrade, extra person, service/registration and government departure fees. Fees are per person.
What documents do I need to board the cruise?
A valid passport (not expired) is required.
Can I transfer my package to someone else?
The package is transferable to anyone who meets qualified adult. However the product must be used within the provided use period given at the point of sale.
How many people may travel on the promotional vacation/package?
Please check the terms and conditions of the promotional vacation package you purchased. Most packages come with either a standard or premium room that can accommodate up to 4 people. Room upgrades or additional rooms are available for a nominal fee. Please check with Customer Service for details
What if I am traveling with a larger party than my promotional package allows?
Based on availability, you may be able to upgrade your accommodations to a 1, 2 or 3 bedroom unit for a nominal additional cost. Another option may be to book a second room. Please contact our Customer Service team for all upgrades and additional room needs.
Do you offer discounts on attractions?
Ask customer service when booking. For many of our more frequently visited destinations, we have discount offers for meals, entertainment and shopping. You may ask check with the welcome center at check-in. They also have discounts for many of the local attractions.
Who needs to attend the resort sales presentation?
If married, both spouses must attend. If single, every guest in the party must attend.
How long is the sales presentation?
The sales presentation is 90 minutes long at a minimum.
Are we required to purchase anything at the sales presentation?
You are not required to purchase anything. We only require you and your party to attend the resorts sales presentation.
When does the tour take place?
The tour is scheduled at the Welcome Center upon arrival and is normally set up for the day after you check in.
Can I prearrange the resort’s sales presentation or request a time?
The sales presentation reservations may not be pre-scheduled before arrival at the Welcome Center. A specific tour time may be requested; however, the actual time will be based upon availability and confirmed at check-in.
Is transportation included?
You are responsible for all transportation (Ex: air, car, train, etc.).
What should I do if I am arriving late?
Please contact the Welcome Center if you will be arriving late. Contact information for the Welcome Center is located on your reservation confirmation letter.
How do you check in after the Welcome Center is closed?
Please contact the Welcome Center to which you are arriving. Contact information for the Welcome Center is located in your reservation confirmation letter.
Do you provide shuttles to the parks?
Some of our resort partners do provide shuttle service to the area theme parks. Please contact the Welcome Center at the number located on your reservation confirmation letter to confirm your resort’s list of amenities and services.
